Hi @landar_c, can we confirm if you have sent the video to us? We have checked in our database, we only got the email regarding the SpeedForce off and on when hit a bump. If you have not sent it yet, please send it with the link of the post in the forum. Thank you!
Yes, I did send it, with the title of this thread as the subject line. Perhaps the video was too large and was rejected by some server. I'll resize the video and resend it right now.
Hi @landar_c, thank you for your email. We have received it. We will show it to our engineer on Monday and will reply you as soon as possible.
I put my speedforce into engineering mode today hoping to recognize a "reset to factory" or something like that so that the screens could be reloaded. I poked around a little bit but gave up. However, I did find the version screen and thought it might help the engineers (but probably not).
Hi @landar_c, thank you for your effort. We will send you a new SpeedForce. Kindly check your email and confirm the details in the email. We look forward to your reply.
I still have not received the email. Could you please resend it?
Hi @landar_c, we just sent an email to you again. Please check.
Just curious, have the parts been shipped yet?
Hi @landar_c, we are sorry for the inconvenience caused by the delay. Our factory was just moving to a new site and it takes time to put all items in order and take the stock. Once we are settled, we will send the seat post and the SpeedForce to you.Sorry again for the delay.
Delays are frustrating. However, at least road cycling season is about over and it is time to dust my mountain bike off.
Thanks again for your help.
Hi @landar_c, sorry and thank you.
Hey, it's been just over a month since you informed me of the delay due to the factory move. Any chance of a shipping date yet?
Hi @landar_c, we are trying our best to sort out the issues and we will send the stem and the seat post to you once we are ready. Sorry again for the inconvenience.
I've just heard some disturbing news about SpeedX. I am very sorry for your hard times.